Enhancing Patient Care
Emery Communications and Avaya Empower Cornerstone Pediatrics
The Challenge
Cornerstone Pediatrics, a bustling medical practice in Dayton, Ohio, faced the pressing need for a seamless telecommunications solution to streamline their operations and enhance patient care.
Emery Communications stepped in to provide a tailored solution, implementing an Avaya business telephone system. The Avaya IP Office allowed Cornerstone Pediatrics, not just a communication tool, but a reliable platform to efficiently manage patient calls, appointments, and inquiries.
Creating a Solution
Emery Communications planned and executed the installation process, ensuring minimal disruption to the clinic’s daily operations.
With their expertise in Avaya systems, they customized the setup to align perfectly with Cornerstone Pediatrics’ specific requirements, optimizing call routing and voicemail configurations to maximize efficiency.
The partnership continues after the installation as Emery Communications is committed to providing ongoing support and reliability to Cornerstone Pediatrics, recognizing the critical importance of uninterrupted communication in a medical setting.
Their dedicated team remained on standby, ready to address any issues promptly and proactively maintain the system’s performance.
Getting Results
Cornerstone Pediatrics experienced increased staff productivity, smoother patient interactions, and a more organized workflow overall.
With the Avaya business telephone system in place, they could focus on what mattered most: delivering exceptional healthcare services to their patients with confidence and efficiency. In Emery Communications, they found not just a vendor, but a trusted partner dedicated to their success.